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Interactive Training Bill Pay
Hassle-free payments of one-time and recurring bills 
 
Border State Bank teams up with CheckFree to provide you with the best online bill pay service yet! 

  • Features:
  • Unlimited payments.
  • Money is drafted on the day your bill is due.
  • Make one-time payments.
  • Pay multiple bills at once.
  • Schedule recurring payments.
  • Receive e-bills, electronic bills from companies.
  • Track payments and view status or processed or canceled payments
  •  
    Cost: Just $5.00 per month for unlimited bill payments. Sign up for Bill Pay today and you will receive your first 6 months FREE! 
     
    Note: Payments via bill pay may not be electronic and could count as a check. Refer to a truth in savings disclosure to verify the number of checks your account allows you to write each statement cycle. 
     
    To enroll: 
    If you are an Online Banking user, simply log-in to your account to begin enrollment.  
     
    If you are a BSB account holder but have not enrolled for Online Banking, please click the “Enroll Now” button on the right side of the screen to get started (link is under the Online Banking graphic).  
     
    To qualify for Bill Pay, you must have a BSB checking account and be an Online Banking user. Minimum to open a BSB checking account is $100. Online Banking is FREE to BSB account holders. For more information please contact a personal banker. 
     
    ••• POPMONEY ••• 
     
    Send Money to Friends and Family 
    Popmoney® is an innovative personal payment service that eliminates the hassles of checks and cash. Popmoney allows you to send and receive money as easily as you send and receive email and text messages. Best of all, you don't need a separate account. Just use your current U.S. checking or savings account. 
     
    With Popmoney, you can send and receive money using your financial institution's online banking site. It's just that easy! 
     
    How it Works 
     
    Sending Money 
    To send money, log in to your Border State Bank Online Banking and click on the Bill Pay tab. You'll see the Popmoney tab within.  
     
    Send money using the recipient's name and email address, mobile number or checking/savings account information. You can even make it special by using one of our eGreetings. You will be notified when the transaction is completed. 
     
    If your recipient's financial institution is part of the Popmoney network, they can complete the transaction from their own financial institution's online banking site. If not, they can go to Popmoney.com to pick up the funds and direct the funds to their bank account. 
     
    Receiving Money 
    You will receive an email or text message telling you someone sent you money. 
    Log in to your financial institution's online banking site and direct the funds to your bank account. 
     
    Money sent to a specified bank account will be automatically deposited there. 
     
    How much does it cost to send funds via Popmoney? 
    Assuming you have Border State Bank Bill Pay, each transaction costs $.55. Your account will be charged the amount sent and transaction cost as one transaction. (i.e. You send $10 and the fee is $.55, your account will be debited $10.55.)  
     
    How will the recipient know I sent money using Popmoney? 
    The recipient will receive a payment notification either by email or a text message depending on how you chose to send the money. 
     
    Email address: The recipient will receive an email with instructions on how to direct the payment into their checking or savings account. 
     
    Mobile number: The recipient will receive a text message with instructions on how to direct the payment into their checking or savings account. If the recipient doesn't act in 3 days, they will receive a text message reminder to act on the payment notification. Message and Data charges from your telecommunications provider may apply. 
     
    Bank account information (routing and account number): The money will be deposited into the recipient's bank account. You may choose to notify the recipient by sending an email message. 
     
    When will the funds be available in the recipient's account? 
    Funds may be available in the recipient's checking or savings account as early as one business day from the date they accept the funds. The recipient will receive a confirmation email with the date the funds will be in their account.  
     
    What type of accounts can I use to send the payment to? 
    Payment can be directed to a checking, savings, or money market account held at a U.S. financial institution. 
     
    Do payments expire? 
    Yes. The recipient has 10 days from the date of the payment notification to provide checking or savings account information. After 10 days, if the funds have not been accepted, the payment expires and the funds are returned to the sender. 
     
    Is the Popmoney service secure? 
    Yes. Popmoney was created with your financial security in mind. Popmoney is built on the industry's leading online money movement platform and utilizes superior risk management and fraud protection services. This is the same online money movement platform used by thousands of financial institutions, including many of the nation's top banks.  
     
    Bill Payment – Frequently Asked Questions 
     
    What is Online Bill Payment? 
    Online Bill Payment lets you pay your bills online through CheckFree and your financial institution. You can pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay. 
     
    Quick Facts about Online Bill Payment 
  • You can pay all of your bills at the Payment Center. You can also see a summary of your pending payments and the payments you've made in the past 45 days.
  • You can receive some of your bills online in Online Bill Payment. You can view and pay these bills at the Payment Center.
  • You can set up automatic payments to pay your electronic bills or to automatically schedule payments of a set amount at regular intervals.
  • You can review your bills and payments for the past six months. You can also export your payment information to a Quicken® Interchange Format (QIF) file.
  •  
    How does Online Bill Payment work? 
    To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills. 
    After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in Online Bill Payment. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar. 
    Tip: When you enter an amount, Online Bill Payment automatically displays the earliest date you can select for the company or person to receive the payment in the Pay Date box. You can either accept this date or change it to a later one. 
     
    You can pay as many bills as you want at the same time from the Payment Center.After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.  
     
    The Pending Payments section provides a quick summary of the payments that have not been processed yet.  
     
    The Recent Payments section provides a list of the bills that have been paid in the past 45 days.  
     
    You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant. 
     
    If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past six months, including electronic bills and the bills that you pay automatically.  
     
    How secure is my bill payment and personal information? 
    Online Bill Payment uses several methods to ensure that your information is secure. 
  • SSL—Online Bill Payment uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
  • Encryption—Online Bill Payment uses 128-bit encryption to make your information unreadable as it passes over the Internet.
  • Automatic Sign Out—Online Bill Payment automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in Online Bill Payment.
  •  
    What are Terms & Conditions? 
    The Terms & Conditions are a complete and exclusive statement of the agreement between you and CheckFree and your financial institution regarding your Online Bill Payment service. The Terms & Conditions document contains information about authorization, liability, and limitation issues when using Online Bill Payment. In the event of a dispute regarding Online Bill Payment, you agree to resolve the dispute by looking to the Terms & Conditions document. 
     
    The Terms & Conditions document provides details about the following items:  
  • Payments that are prohibited.
  • Password and security information.
  • Your liability if unauthorized transfers occur.
  • Errors or questions about your transactions.
  • Situations in which your account information can be disclosed to third parties.
  • Charges assessed based on services provided.
  • Service transactions that are returned.
  • Notification requirements for termination or discontinuation of the service.
  • Types of payments and limitations on billers.
  •  
    Who can I pay using Online Bill Payment? 
    You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments.  
     
    You can pay large companies and small companies, as well as individuals such as child care providers or family members. 
     
    When you pay a bill, Online Bill Payment sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Online Bill Payment prints a check and sends it to the address you provide when you add your bill. 
     
    To add a company or person to your list of bills, you first select one of the following options:  
  • Company with an account number
  • Company without an account number
  • Person
  •  
    Company With an Account Number 
    If you have a bill, statement, or invoice from the company you want to pay, select the option Company with an account number. Check your statement for the company's name and your account number. If the biller has a unique identifier for your account, please enter it as your account number. Your account number provides the most important information that your biller uses to credit your payments properly.  
     
    When you select the option Company with an account number, you can either: 
  • Search for an address match based on the company's name.
  • Enter all of the information we need to make your payments: the company's name, address, phone number, and your account number.
  •  
    When you add a company with an account number, you may be able to add an electronic bill. An electronic bill typically contains the same information as the printed bill that is mailed to you. 
     
    Company Without an Account Number 
    If you want to make payments to a company that has not provided you with an account number, we can send payments with your name and address as identifying information. For example, if you make payments to a lawn service, they may only require your name and address information to credit your payments properly.  
     
    When you select the option Company without an account number, you can either:  
  • Search for the company's name and address based on the company's phone number. If possible, please do not type a wireless or an unlisted phone number.
  • Enter all of the information we need to make your payments: the company's name, address, and phone number.
  •  
    Person 
    You can take advantage of the same Online Bill Payment features to make payments to individuals as well as to companies. 
  • You can make payments online instead of writing checks.
  • You can keep track of all your bill payments at the Payment Center.
  • You can set up an automatic schedule for your payments.
  •  
    For example, you may make weekly or monthly payments to a person for housecleaning or child care services, or you may send an allowance to a child at college. If you pay the same amount each period, you can set up an automatic schedule for your payments to avoid writing checks for each payment. 
     
    When you select the option Person, you can either:  
  • Search for the person's name and address based on the person's phone number. If possible, please do not type a wireless or an unlisted phone number.
  • Enter all of the information we need to make your payments: the person's name, address, and phone number.
  •  
    Which bills can't I pay with Online Bill Payment? 
    You cannot use Online Bill Payment to pay any company or person with an address outside the United States or its territories. 
     
    You can use Online Bill Payment to make state and federal tax payments and court-ordered payments; however, such payments are discouraged and must be scheduled at your own risk. 
     
    Do I need to contact the companies or people that I pay if I choose to pay my bills with Online Bill Payment? 
    No, you do not need to contact the companies or people that you pay if you use this service. We make the payment based on the information you provided when you added your bill. If we have already established a relationship with a company or person you want to pay, we may send the payment electronically or to a location specified by the biller. Otherwise, we print and mail a check to the address you provided. If you enter your account information, we send it with your payment so that the company can credit your account properly. 
     
    What should I do if I pay more than one bill to the same company? 
    Add a bill for each separate account you have with the company. 
     
    For example, if your phone company provides your home phone service, your wireless phone service, and your Internet service, you can add the company to your list of bills three times, each time with a different account number. If your phone company consolidates all of the information on one bill and provides you with one account number, you only need to add the phone company to your list of bills once. 
     
    What should I type for the phone number? 
    Type the phone number that you would call if you had a question about your bill.  
  • If you're adding a company, look for a customer service phone number on your bill, statement, or invoice.
  • If you're adding a person, use the person's business phone number or home phone number.
  • If possible, please do not type a wireless or an unlisted phone number. 
     
    Online Bill Payment uses the phone number for two purposes: 
  • We may use the phone number to search publicly available phone listings and try to find the name and address information. We can match multiple phone numbers to a single company or person.
  • If there is a problem with your payment, we might contact the company or person on your behalf.

  • Why do you need my account number? 
    Entering your account number is the most reliable means to ensure that the company can credit your payments properly. 
     
    When you pay your bills by check, you typically send the check along with the payment portion of your bill. The biller may ask you to write the account number on your check so that the payment is credited to your account if the check is processed without the statement. 
     
    When we make payments to the company, we don't send a statement. The payments we send have the company name, your name and address, and your account number, if it is available.  
     
    If you don't have an account with the company you want to pay, you can still add the information that we use to make payments to that company. However, if you do have an account number available, please provide that information to expedite crediting the payment to your account. 
     
    Where can I find my account number? 
    Your account number should be on the bill, statement, or invoice you receive from the company you want to pay.  
     
    What if I don't have an account number? 
    If you can't find an account number, select the option to add a company without an account number. If you're adding a person to pay, you won't need to enter an account number. 
     
    What should I type for the biller address? 
    Type the address where you send the payments for your bill. It may appear as the billing or remittance address on your statement. 
     
    What should I type for the person's address? 
    Type the address where you send the payments for your bill, if you receive one. It can be the person's home address or a business address. 
     
    How do I use Online Bill Payment to pay my bills? 
    To pay your bills online, you simply add the companies and people you want to pay. We use this information to make the payments for your bills. 
     
    After you add your bills, go to the Pay Bills section of the Payment Center to view all of the bills you've added in Online Bill Payment. Your bills remain in this list until you delete the biller. To pay a bill, find it in your bills list and enter the amount and date for the payment. 
     
    Quick Facts About Paying Your Bills  
  • You only have to add the companies and people you want to pay once. The company or person remains in your list of bills until you delete the biller.
  • You can pay as many bills as you want at the same time from the Payment Center.
  • You can pay your bills from more than one payment account. However, you can select only one account at a time in the Pay Bills section.
  • You can set up reminders to receive notification when a bill is due. The reminder appears below the bill in the Pay Bills section of the Payment Center for a certain number of days to remind you to pay the bill before it is due.
  • When you enter an amount for the payment, Online Bill Payment automatically displays the earliest date you can select for the company or person to receive the payment. You can either accept this date or change it to a later one.
  • Some billers let you make payments on the same day or the next business day.
  • After you enter your payment information and click Make Payments, we validate it and display it on the Review Payments page. You must review and submit your payments before we process them and send them to your billers.
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    Sign up for Bill Pay today and you will receive your first 6 months FREE! 
     
    ONLINE BANKING 
    borderstatebank.com 
     
    MOBILE BANKING: 
    bsbmobile.com 
     
    24HR VOICE BANKING: 
    1-866-BSB-24HR 
     
    After Hours Customer Support:  
    1-855-448-3500 
     
     


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