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Resource Center FAQs
How can I order checks?  
You can order checks online, by phone or in a banking office.  
 
What is my current account balance?   
Access your account balance online. Use Border State Bank Online banking to view your checking, savings, money market, CD, mortgage, personal loan and personal credit line balances. There is no charge for this service.  
 
Access your account balance with out 24 Hour Telephone banking: Call 1-866-BSB-24HR anytime to set up access to your accounts via our convenient telephone banking. You can find out the balance of any of your BSB accounts via our telephone banking. You can also transfer funds and learn the amount of your last deposit with phone banking.  
 
When will I receive my 1099 and 1098 statements?  
Border State Bank mails all 1099-INTs, 1099-DIVs, 1099-OIDs, 1099-Rs, 1099-A, 1099-Cs and 1098s by January 31 each year.  
 
If you have questions about your 1099 or 1098 statement, call our bookkeeping department at: 1-218-528-3258 weekdays, 8:00 a.m. to 5:00 p.m. 
 
How can I request a stop payment?   
Request a stop payment by phone: Please call any Border State Bank from 8:00 a.m. to 5:00 p.m. to place a stop payment request over the phone. You will need to come to sign the official order.  
 
Request a stop payment in a banking office: Visit a banking office near you and a Personal Banker will assist you.  
 
How can I send a wire transfer?   
To request a wire transfer, visit a banking office near you and a Personal Banker will assist you.  
 
How can I order a copy of a check or deposit?   
Order a copy of a check or deposit online: If you are enrolled for Online Banking, log in to your account. Click on the “Services" tab then the “Bank Mail” button.  
 
Order a copy of a check or deposit by phone: If you do not have Online Banking, and do not wish to enroll now, please call any Border State Bank to order a copy of a check or deposit over the phone.  
 
Order a copy of a check or deposit in a banking office: Visit a banking office near you and a Personal Banker will assist you.  
 
How can I order a copy of a statement?   
You can print a copy of your statement through our on-line banking service.  
 
Order a copy of a statement online: If you are enrolled for Online Banking, log in to your account. Click on the "Services" tab then the “Bank Mail” button.  
 
Order a copy of a statement by phone: If you do not have Online Banking, and do not wish to enroll now, please call any Border State to order a copy of a statement over the phone.  
 
Order a copy of a statement in a banking office: Visit a banking office near you and a Personal Banker will assist you.  
 
How can I request a replacement for an existing Debit Card or ATM Card?   
Request a replacement Check Card or ATM Card by phone: Call or stop by any Border State Bank.  
 
Where can I find Border State Bank’s current Certificate of Deposit (CD) rates?  
Get current and Special Offer CD rates online. We have many CD products available; for these CD rates, please call any Border State Bank from 8:00 a.m. to 5:00 p.m.  
 
How much does Border State Bank’s Online banking cost?   
Border State Bank’s Online Banking is FREE for all accounts. You can access up to 3 months of account history, access Online Statements and make transfers at no charge.  
 
How should I send sensitive information to the Bank?   
Since email is not a secure method of communication, please do not send any sensitive information (e.g. Social Security or account numbers) via email. If your request requires you to share sensitive information, you should either call Border State Bank, or send the information vial regular mail.  
 
I still haven't received my coupon book. Where do I send my  
first payment?   
If you have a payment that is due, please send your first payment to the following address. Please include your Social Security Number on the check or money order.  
 
Border State Bank  
Attn: Bookkeeping 
2020 Main Street North, PO Box 69  
Badger, MN 56714  
 
When you receive your coupon book, you may then begin using the regular payment address. It can take up to 14 days to receive your coupon book after Border State documents the details of your agreement.  
 
 
 


As always, you can contact your local  
Border State Bank  
for more information.  
 
We are here for you. 


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